Refund policy

Haven Liora Refund, Return & Cancellation Policy

Last Updated: September 18, 2026

At Haven Liora, every piece is handmade with care and, in many cases, created specifically according to your selections, measurements, and personalization.

Because of the handmade and customized nature of our products:

All Sales Are Final

Haven Liora does not accept returns, refunds, or exchanges on any items.

This applies to both ready-to-ship and custom or personalized products.

Please carefully review the product description, measurements, fabric selections, personalization details, and other options before placing your order.

If you have a concern about your order, please contact us at havenlioradesigns@gmail.com, and we will be happy to review the situation with you.

Custom Bible Covers & Customer Measurements

Custom Bible covers are made specifically according to the measurements and information provided by the customer.

Haven Liora is not responsible for an improper fit resulting from measurements supplied incorrectly by the customer.

Please carefully follow the measuring instructions provided on the product page before ordering.

Customers are responsible for making sure all measurements entered during checkout are accurate and that measurements are not smaller than the Bible being covered.

Because custom Bible covers are made specifically for the customer's measurements, we do not offer returns, exchanges, refunds, or paid alterations when incorrect measurements are provided by the customer.

If There Is a Problem With Your Order

Although all sales are final, we want you to be happy with your Haven Liora piece.

If your order arrives damaged, contains a significant defect, or does not match what you ordered, please contact us within 7 days of delivery at havenlioradesigns@gmail.com.

Please include your order number and clear photographs showing the issue so we can review it. Haven Liora reserves the right to request additional photographs, information, or other documentation if needed to evaluate the concern.

If the issue is determined to be the result of an error on our part, Haven Liora may, at its discretion, provide an appropriate resolution such as a repair, replacement, or other remedy.

Concerns reported after 7 days of delivery may not be eligible for a resolution.

Cancellations

Please contact us within 24 hours of placing your order if you need to request a cancellation.

Because Haven Liora is a handmade business and custom orders may be started shortly after purchase, cancellation requests received after 24 hours may not be accepted.

Once an order has entered production, cancellation may not be possible.

Shipping Delays, Loss, Damage & Theft

Haven Liora takes care in preparing and shipping every order. However, once an order has been shipped, delivery is handled by the selected shipping carrier.

Haven Liora is not responsible for delays, loss, theft, or damage caused by the carrier or by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, or other unforeseen events.

If your package is delayed, missing, marked as delivered but cannot be located, or appears to have been damaged during transit, please contact the carrier first and follow their claim or investigation process.

We are happy to provide available tracking information or assist with information needed to contact the carrier.

Customers are responsible for providing accurate and complete shipping information. Haven Liora is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Payment Disputes

If a customer initiates a payment dispute or chargeback with their payment provider, Haven Liora may provide the payment provider with relevant order records and documentation, including order details, customer communications, production information, shipping information, and tracking information, as appropriate to respond to the dispute.

This does not limit any rights or protections available to customers under applicable law.